We have low, preset rates on the most common services.

What are some advantages of On-site Service?

You're busy, you've got things to do.  When your computer needs service, it may not be convenient or possible for you to unplug everything and bring it to our shop, not to mention the hassle of getting it all plugged back in.

With On-site Service, we bring the tech shop to you.  Our preset rates are very affordable.  And we discuss all charges with you prior to service.  So you'll never have a surprise bill.

How long will I have to wait for On-site Service?

We have two "service queue's" to choose from.  Our most economical is the "First Available" queue.  Our fastest is our "Priority" queue.

"First Available" On-site Service lead time is usually about 1 to 3 business days, but could be 4 to 5 business days after storms, during holidays, or when a major virus outbreak is affecting our area.

"Priority" On-site Service response time is typically less than 4 hours.  There is a $95 surcharge for Priority On-site Service requests.  (Gold Service customers get automatic Priority status at no extra charge.)

Another fast, but more economical option, is our In-shop Priority Service.

Note: On-site Service is currently only available on weekdays during business hours.  Let us know if you need weekend or evening service.  We have special access agreements available.

When would I NOT prefer On-site Service?

If your system is likely to need major repairs, or seems likely to have a virus, it is often faster and more economical to use our In-shop Service.

What if I need service on a regular basis?

You should consider our monthly Gold Service program.

Page last edited on: Monday, July 28, 2008.